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Customer Service

How do I contact Balsam Hill?

Balsam Hill® provides exceptional customer service. If there is anything we can assist you with, please do not hesitate to contact us.

How do I post a review for an item?

You can post reviews at Trustpilot or on product pages on BalsamHill.com. All product pages have customer review sections, accessible under the main product name and in the tabs following the product description.

What if the price of a product I purchased is reduced?

If the price of an item you purchased is reduced within 14 days of the original purchase date, you may qualify for a price adjustment. Please contact us, and we will gladly review your order to determine eligibility and credit you for the price difference.

Please note the following exceptions:

  • The price match guarantee does not apply once Balsam Hill has a clearance sale, even if the relevant item itself is not on clearance.
  • Coupon adjustments are excluded, and coupons cannot be combined with other offers unless explicitly stated. Coupons also cannot be redeemed for cash.

How do I subscribe to your catalog?

To receive our catalogs, share your mailing address. Request a catalog

How do I unsubscribe from your catalog?

If you wish to stop receiving the catalog and would like to unsubscribe from the mailing list, please use the catalog unsubscribe form.

How do I subscribe to your email list?

To become a Balsam Hill insider and receive emails with exclusive offers, new products, or tips for entertaining, share your email address. Join email list

How do I unsubscribe from your email list?

To stop receiving emails from Balsam Hill, ask to be removed from the emailing list. Email unsubscribe request

How do I sign up to receive your text messages?

To become a Balsam Hill insider and receive text messages with exclusive offers, new products, or tips for entertaining, share your mobile phone number. Join text messaging list.

How do I unsubscribe from your text messages?

To stop receiving text messages from Balsam Hill, text STOP to 528-48.

Are there scams on the internet and social media impersonating Balsam Hill and its authorized partners?

Yes, we’ve discovered several instances online of sites purporting to be Balsam Hill or one of our legitimate retail partners.

Do not be fooled by these promotions:

  • Balsam Hill Warehouse Sale
  • Balsam Hill Unclaimed Orders
  • Balsam Hill Unclaimed Orders Sale
  • Balsam Hill Flash Sale
  • Balsam Hill Outlet Online
  • Balsam Hill Warehouse Clearance Sale

We have more information about scams on our Avoiding Fraud page.