We have an outlet store in Burlingame, California, and seasonal popup stores in select Nordstrom department stores around the United States.&nbsp;<a href="/balsam-hill-christmas-tree-and-home-decor-store" target="_self">Balsam Hill + Nordstrom retail locations</a>

Balsam Hill Retail Locations

If you are interested in making a purchase for your business, visit our&nbsp;<a href="/business-sales" target="_self">business sales page</a>. Our business sales representatives can provide site-specific product recommendations for your location. Discounts may be available for quantity purchases.

Business Sales

For information on opportunities to join the Balsam Brands team, please see our&nbsp;<a href="https://www.balsambrands.com/careers/">Jobs Page</a>, our&nbsp;<a href="https://www.linkedin.com/company/balsam-brands/">LinkedIn Page</a>, or email us.

Careers at Balsam Brands

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<h1>Contact Us</h1>
<div>Balsam Hill™ is dedicated to providing outstanding customer service.</div>
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If your product is eligible for return, please <a href="/contact-us">contact customer service</a> and we will email you prepaid return shipping labels and a Return Merchandise Authorization (RMA) number. All returns must be sent to our designated Balsam Hill Return Center or our independent returns center in Canada. Returns sent to any other addresses may be refused or will incur an additional handling charge of $75 per box.
Balsam Hill Return Center 221 S Franklin Rd., Suite 500 Indianapolis, IN 46219
Astral Logistics Inc. 5605 Timberlea Blvd. Mississauga, ON, Canada L4W 2S4
Depending on bank processing times, you should see the return credit in your account within 3 business days of the credit being issued, but that could be up to 30 days after we receive your return.

Returns

If you would like to place an order by phone or need personal assistance in deciding which Balsam Hill tree, wreath, or garland is right for you, please call <a href="tel:18885522572">1.888.55.BALSAM</a>. We look forward to speaking with you.

Orders by Phone

<h2 class="h3">How do I contact Balsam Hill?</h2>
Our customer support specialists are available 7 days a week between 5am-11pm PT, 8am-2am ET.
Call <a href="tel:188855BALSAM">1.888.55.BALSAM</a>
Text <a href="sms:16508558663">1.650.855.8663</a>
<a href="#" target="_self" id="ada-chatbot">Live chat</a> is available 7 days a week from 5am-11pm PT, 8am-2am ET.
Balsam Hill® is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means.
Send us a message using the provided web form. Please fill this information out as completely as possible so that we can direct your message to the appropriate department.

Customer Service

Contact Us

Balsam Hill welcomes suggestions or inquiries that our customers may have. Call us at 1.888.552.2572 or click on the link and fill out our contact us form.

Contact Information & Customer Support | Balsam Hill

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Add a luxurious touch to your Christmas decorating with beautiful mercury glass baubles. Mix and match these vintage accents with other BH Essentials collections or set as bowl fillers for tabletops and mantels.
<ul><li>Features a mix of shapes and designs with a glossy finish</li><li>Small Main Set<ul><li>Set of 24</li><li>Each measures 2" long x 2" wide x 2" high</li></ul></li><li>Medium Main Set<ul><li>Set of 12</li><li>Each measures 3–3.5" long x 3–3.5" wide x 3–3.5" high</li></ul></li><li>Large Main Set<ul><li>Set of 12</li><li>Each measures 4" long x 4" wide x 4" high</li></ul></li><li>Made from durable 100% mercury glass</li><li>For indoor or covered outdoor use</li></ul>

BH Essentials Mercury Glass Bauble Collection

Add a luxurious touch to your Christmas decorating with beautiful mercury glass baubles. Mix and match these vintage accents with other BH Essentials collections or set as bowl fillers for tabletops and mantels.
<ul><li>Set of 12</li><li>Features a mix of shapes and designs with a glossy finish</li><li>Each measures 3–3.5" long x 33–.5" wide x 3–3.5" high</li><li>Made from durable 100% mercury glass</li><li>Weighs a total of 33 lbs.</li><li>For indoor or covered outdoor use</li></ul>

Gold BH Essentials Mercury Glass Bauble Set

Gold BH Essentials Mercury Glass Bauble Set | Balsam Hill

Bring regal elegance to the season with vibrant mercury glass baubles. Mix and match with favourite baubles or set as bowl fillers for tabletops and mantels.
<ul><li>Set of 24</li><li>Features a mix of shapes and designs with a glossy finish</li><li>Each measures 2" long x 2" wide x 2" high</li><li>Made from durable 100% mercury glass</li><li>Weighs a total of 13 lbs.</li><li>For indoor use only</li></ul>

Red BH Essentials Mercury Glass Bauble Set

Red BH Essentials Mercury Glass Bauble Set | Balsam Hill

Experience the splendor of the season with beautiful mercury glass ornaments. Pair with your most cherished holiday accents for a timeless look.
<ul>
<li>Features a mix of shapes and designs with a glossy finish</li>
<li>Made from durable 100% mercury glass</li>
<li>Mini Mercury Glass Ornaments
<ul>
<li>Set of 24</li>
<li>Weighs a total of 13 lbs.</li>
<li>Each measures 2" long x 2" wide x 2" high</li>
</ul>
</li>
<li>Regular Mercury Glass Ornaments
<ul>
<li>Set of 12</li>
<li>Weighs a total of 33 lbs.</li>
<li>Each measures 3&ndash;3.5" long x 3&ndash;3.5" wide x 3&ndash;3.5" high</li>
</ul>
</li>
<li>Jumbo Mercury Glass Ornaments
<ul>
<li>Set of 12</li>
<li>Weighs a total of 37 lbs.</li>
<li>Each measures 4" long x 4" wide x 4" high</li>
</ul>
</li>
<li>For indoor or covered outdoor use</li>
</ul>

Silver BH Essentials Mercury Glass Bauble Set

Deck your tree with the timeless appeal of Balsam Hill's BH Essentials Mercury Glass Christmas Bauble Collection. Free delivery available.

BH Essentials Mercury Glass Christmas Bauble Collection | Balsam Hill

Gold BH Essentials Mini Mercury Glass Baubles, Set of 24

Shape

Color

Set Size

Gold BH Essentials Mercury Glass Baubles, Set of 12

Red BH Essentials Mini Mercury Glass Baubles, Set of 24

Red BH Essentials Mercury Glass Baubles, Set of 12

Silver BH Essentials Mini Mercury Glass Baubles, Set of 24

Silver BH Essentials Mercury Glass Baubles, Set of 12

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<h2 class="wo__head3" style="max-width: min(70%, 350px);">Discover elements to dress up your tree effortlessly.</h2>

Choose another option to make it yours today. Or, get notified when this one is available.

Tree stand, storage bag & protective gloves.

Full list

Free Delivery on all UK orders

Your Balsam Hill tree is packaged for easy unboxing. Getting it ready to decorate is a 1-person job that takes minutes. For decorating, however, we recommend bringing the family in on the fun.
Each tree comes with a scratch-proof stand with rubber feet to protect your floors and fabric gloves to protect your hands during setup and shaping. Once you have the tree in its stand, the hinged branches will fall into place.
<ul id="wo-tree_types">
 <li>Pre-lit
 <ul>
 <li>Easy Plug connects all lights through the trunk</li>
 <li>Sections light up as you put them together (video)</li>
 <li>Lights are securely and strategically hand-strung, per section, to provide even coverage — and they stay put when you fold the branches up to put the tree away</li>
 </ul>
 </li>
 <li>Twinkly
 <ul>
 <li>Download the Twinkly app from <a href="https://play.google.com/store/search?q=twinkly+lights&c=apps"><img src="https://source.widen.net/content/5u3maxiyj2/jpeg/google-play.jpeg?keep=c&crop=yes&color=cccccc&quality=100&u=orcuey&use=imnvo" /></a> or <a href="https://apps.apple.com/us/app/twinkly/id1132187056"><img src="https://source.widen.net/content/gsph8tlb8r/jpeg/app-store.jpeg?keep=c&crop=yes&color=cccccc&quality=100&u=orcuey&use=imnvo" /></a> and explore<ul>
 <li>Map your lights and use the app to design and control them with Bluetooth and WiFi</li>
 <li>Control with your voice using Alexa, Google or Apple HomeKit</li>
 </ul>
 </li>
 </ul>
 </li>
 <li>Unlit
 <ul>
 <li>If using your own lights, remember to string them by section so you can leave them on for quick setup next year.</li>
 </ul>
 </li>
</ul>
<style>#wo-tree_types img {display: inline-block;width: 15%;}#wo-tree_types ul {list-style: initial;padding: revert;}@media (max-width: 960px) {#wo-tree_types img {display: inline-block;width: 20%;}}@media (max-width: 576px) {#wo-tree_types img {display: inline-block;width: 26%;}}</style>

EasyPlugNon-Flip

Balsam Hill™ is proud to unveil the latest in Christmas tree design: our state-of-the-art Flip Tree™ technology. This unique patented design is protected by two issued US Patents (#8,062,718 and #8,993,077) and is exclusive to Balsam Hill. With this innovation, we have eliminated the need to lift heavy sections of the artificial Christmas tree during assembly and storage. Homeowners can simply roll in the tree out of the box on its wheeled base, lock it securely into place, flip the bottom section up, and install the lightweight tree top. Flip Trees up to 7.5’ generally come in just two sections, so only the tree top needs to be lifted. Larger Flip Trees may have two top sections. In just a few easy steps, you can assemble a grand holiday display.Flip Tree Setup Video: Watch how easy it is to assemble your new Balsam Hill Flip Tree.

FlipTree

The innovative design of this Instant Evergreen Tree makes setup easy and fast. Featuring unique memory wire branches that automatically fan out into place as you set up your tree, our Instant Evergreen trees are ready in minutes. This tree also features our Easy Plug® technology, which means the light strings automatically connect through the trunk of the tree during setup - the only light string you need to touch for a beautifully lit tree is the one you plug into the wall. This truly instant tree will save you valuable time and effort compared to setting up and fluffing a traditional artificial tree.Setup Video for Instant Evergreen Trees: Watch how easy it is to set up your new Balsam Hill Instant Evergreen Tree.

Pre-fluffed

Balsam Hill™ prides itself on the quality of its products, and wants you to enjoy your tree for many years to come. The online <a href="/inspiration/artificial-christmas-tree-assembly-instructions" target="_self">Assembly, Use, &amp; Care Instructions Guide</a> shows you how easy it is to set up and maintain your Balsam Hill Christmas tree.

SpecialtyTree_textnovideo

Balsam Hill® prides itself on the quality of its products, and wants you to enjoy your tree for many years to come. The online <a href="/inspiration/artificial-christmas-tree-assembly-instructions" target="_self">Assembly, Use, &amp; Care Instructions Guide</a> shows you how easy it is to set up and maintain your Balsam Hill Christmas tree.

StandardSetup

Always the forerunner in cutting edge artificial Christmas trees, we proudly introduce in this video our Balsam Hill™ Easy Plug™ innovation for pre-lit trees. Each tree section has built-in wiring that seamlessly connects the lighting strands as you set up your tree. Now all you need is a single plug to illuminate the entire tree. And with the incredible realism of our True Needle™ technology, our lifelike trees have become the instant favorite of set designers and professional interior decorators. Experience the next revolution in Christmas trees only with Balsam Hill.Setup Video for Easy Plug Trees: Watch how easy it is to set up your new Balsam Hill Christmas tree with Easy Plug technology.

treeAugusta

Shape the tree section by section, starting at the bottom. So, if your tree comes in 3 sections, shape the lowest section before putting the second section on top. You might also consider tying up the higher levels of branches in the sections to keep them out of your way. You can use the ribbon that came on your tree. <a href="https://www.balsamhill.com/inspiration/shaping-your-artificial-christmas-tree-instructions">Learn more</a>Tip: Save that ribbon for wrapping up your tree after the season

Trees

Hello The first time you assemble and shape your tree will require the most shaping to give the tree its full lush appearance. <a href="{0}" target="_self">Learn More</a>

Wreaths

Remove the top section of the tree before flipping the tree base. After placing each section of the tree in the provided storage bags, roll your Flip Tree into storage with the utmost ease.

Flip

The less you compress your tree at the end of the season, the less work you will have when setting up next year.

Tree

This Plan covers:

Why Choose Extend?

<h2 class="wo__head3" style="max-width: 350px;">Find the right tree for you.</h2>

Get the timeless look of traditional lights that stay lit for up to 3,000 hours.

Enjoy the same warm glow as traditional lights with bulbs that won’t burn out.

Create a stunning display bathed in delightfully small energy-efficient LEDs.

Select a small but powerful LED to make your Christmas brighter than ever.

Thin, bendable wires with tiny lights that stay lit for up to 10,000 hours.

Change colours and designs, still or animated, at any time with the Twinkly app.

Dress up any style with beautiful lights that are sure to make it picture-perfect.

Make your holly jolly decorations extra cheery with a festival of holiday colours.

Choose clear, multicoloured, or both to suit your mood. Plus, enjoy 30% more lights.

Quality Professionally Hand-Strung LightsWe use the very best UL Certified lights available on the market. We optimize light counts and bulb brightness to give each product a balanced and warm festive glow. All lights are hand-strung to reduce the appearance of wires.

Like traditional Christmas tree lights, the pre-strung strands plug into each other.

With light connectors inside the trunk, just plug it into the wall and voila. 

Outlets are conveniently embedded in the trunk — add as many lights as you wish.

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