Privacy & Terms of Use

Privacy Policy

Last updated: May 24, 2024

Balsam Brands Canada Ltd. ("Company," “Balsam Hill,” "we," “our”) respects your privacy and is committed to protecting it.

This policy describes: (a) how we collect, use, disclose, and protect the personal information of our customers and website users ("you"); (b) the types of information we may collect from you or that you may provide when you visit the website www.balsamhill.ca (our "Website"); and (c) our practices for collecting, using, maintaining, protecting, and disclosing that information.

The Website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.

You should read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you indicate that you understand, accept, and consent to the practices described in this policy.

What Information Do We Collect And How Do We Collect It?

If you are a visitor to our site, we may collect, record and analyze information about how you use our website. We gather data about the number of visitors and visits, geo-location data, length of time spent on the site, the sites from which visitors have come, as well as pages and links clicked. Like many websites, we use cookies and other automatic collection technologies to enhance your experience and gather information about visitors and visits to our websites.

We may also collect and process any information that you volunteer to us in our website's forms, such as when you sign up for information and newsletters, when you open a user account with us (even if you do not purchase anything), enter a contest giveaway, respond to a survey, reply to our direct marketing campaigns (for example, by filling out a response card), fill out information in the checkout process (even if you do not complete a purchase), or participate in another site feature. The information collected and processed may include your name, address, phone number, and email address. You may, however, visit our site without providing these information.

If you purchase anything from us - whether on our website, over the phone, or through other means, we may collect your billing name, shipping name, billing address, shipping address, phone number(s), email address, and, when necessary, credit card information and date of birth. These information are necessary to process your order. After you have purchased a product from us, we may collect sales and services information relating to your purchases, including complaints and claims for warranty services. We may collect this information when you register on our website, place an order, or contact our customer hotlines. Finally, we may – directly or through third party services or websites – collect any reviews that you submit pertaining to our products or services.

We may collect information about you from third party sources that support our business such as analytics providers, data co-ops, and social media sites. We may also combine information we already have about you with information we receive from or cross-reference with third parties.

We also collect information about gift recipients so that we can deliver the gift to its intended recipient. The information we collect about gift recipients is not used for marketing purposes.

How Do We Use Your Information?

We may use the information we collect from you in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which we believe you are most interested, as well as to inform you of new products, services and events.
• To process your order and provide you with customer support, services such as warranties, refunds and product recalls, as well as product delivery.
• To provide you with information about our products and services through email, direct mail, and advertisements that you may see when browsing online.
• To administer a contest, giveaway, promotion, survey or other promotional activities.
• To inform you of updates to, or changes in, our products and services, including changes to our terms and conditions and policies.
• To carry out market research and for product development.
• To conduct analysis of our website's performance and shopping experience.
• To screen transactions for fraud, and, if necessary, to decline to do business with you if any of your information has been linked by us or a third-party data processor with fraudulent activity.
• To conduct activities and data processing described elsewhere in this Privacy Policy.
• To comply with legal requirements or obligations to law enforcement, regulators and the court service.
• To market our products to you, including through targeted, interest-based advertising.

Unless you have opted out of the same, we may send you periodic marketing emails and catalogs. If you change your mind and would like to discontinue receiving promotional emails and catalogs from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. Visitors who register or participate in other site features such as marketing programs and "members-only" content will be given a choice whether they would like to be on our email list and receive e-mail communications and catalogs from us.

How Do We Protect Your Information?

Unfortunately no data transmission over the internet or electronic data storage system can be guaranteed to be 100% secure. We implement a variety of security measures to maintain the safety and integrity of your information. Your information is contained behind secured networks to prohibit unauthorized access, and is only accessible by a limited number of persons who have special access rights to such systems. When you place orders or access your information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

If you have a personal password which enables you to access certain parts of our website or any other portal, app or service we operate, it is your responsibility to keep this password confidential. You are fully responsible for any activity that takes place by a party that is logged into our website using your user name and password, unless such activity is conducted by us or one of our agents. We ask that you not to share your password with anyone.

Do We Use Cookies and Other Automatic Data Collection Technologies?

Yes. As you navigate through and interact with our Website, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns.

As you navigate through and interact with our Website, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may work with third party advertising companies that use cookies on our website and other websites to collect and use information about your online activities across sites over time, in order to deliver more relevant advertising based on your interests. These partners may also combine your email information with other information to which they have access, such as mailing addresses, so that we may serve relevant marketing offers to you via email and direct mail.

To learn more or to opt-out of tailored advertising please visit Digital Advertising Alliance of Canada Opt-Out for information on how you can opt out of behavioral tracking on this Website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking. Please note that even if you opt out of receiving interest-based advertising, you will still see ads, but they will be more general in nature.

We may contract with carefully chosen third-party service providers and data processors to assist us in better understanding our site visitors.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Firefox or Internet Explorer) settings. Each browser is different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, even if disabling cookies makes it impossible to order products through our website, you can still place orders over the telephone by contacting customer service.

Do We Disclose The Information We Collect To Outside Parties?

Except as described below, we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. The term "outside parties" does not include our affiliates, website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Occasionally, we may provide your personal information with carefully screened companies such as third-party marketing partners in an effort to make you aware of products or services in which you may have an interest and, in turn, we are able to mail our catalogs to certain customers of other retail companies. These third-party marketing partners may use your personal information for commercial or marketing purposes. If you prefer that we do not share your personal information with these companies, please contact us at privacy@balsambrands.com.

Non-personally identifiable visitor information, including generalized or aggregated visitor information, may be provided to other parties for marketing, advertising, or other uses.

How Can You Opt-Out, Remove Or Modify Information You Have Provided To Us?

Email subscription. If you have created a profile or personal account on our website, you can modify your email subscription preferences in the My Account section of our website. Even if you have not created a profile or account, you may unsubscribe from receiving our emails by following the "unsubscribe instructions" contained in any commercial email you receive from us. Please note that due to email production schedules, you may receive any emails already in production for a brief time after you have opted out of our email list. Further, even if you have unsubscribed from our promotional emails, you will continue to receive transactional and non-marketing emails such as your order confirmation and delivery updates.

Catalogs. To unsubscribe from our catalog or other paper mailings, you may visit our unsubscribe page by going to Catalog Unsubscribe, or reach out to us via our Contact Us page.

Deletion. To request the deletion of personal information that we may have collected from or about you, send an email to privacy@balsambrands.com with the subject header “Data Deletion Request”. Please note that there are some reasons or instances we will not be able to fully address your deletion request, such as if we need to complete a transaction for you, to detect and protect against fraudulent and illegal activity, to exercise our rights, or to comply with a legal obligation such as honoring warranty claims.

Withdrawal of Consent. You have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at privacy@balsambrands.com. We will explain the impact to you at the time to help you with your decision.

Targeted Advertising. If you do not want us to use information that we collect or that you provide to us for targeted advertising, contact us at privacy@balsambrands.com.

We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of several third party ad servers' and networks' cookies simultaneously by using an opt-out tool created by the Digital Advertising Alliance of Canada and/or an opt-out tool created by the Network Advertising Initiative. You can also access these websites to learn more about online behavioural advertising and how to stop websites from placing cookies on your device. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.

Access and Correction. It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.

You may send us an email at privacy@balsambrands.com to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

Data Retention

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

Privacy Of Children On Our Website

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@balsambrands.com.

How to Contact Us?

Please also feel free to contact us if you have any questions about this Privacy Policy or our practices. You may contact us at privacy@balsambrands.com or visit the Contact Us page.

If you have any product questions, customer service requests, shipping inquiries, or need to reach us for any other reason, please visit the Contact Us page.

Privacy of Residents Of The US, UK, EU, and Australia

Our Website is not intended for use by residents of the United States, United Kingdom, European Union or any other person entitled to rely upon the data privacy rights given to data subjects under the EU’s General Data Protection Regulation (GDPR) and associated laws and regulations. Neither is our Website intended for use by residents of Australia and the United States. If you reside in the United States, United Kingdom, the European Union, or Australia, you are welcome to use one of our following affiliated websites:

US: www.balsamhill.com

UK: www.balsamhill.co.uk

France: www.balsamhill.fr

Germany: www.balsamhill.de

Australia: www.balsamhill.com.au

Changes To Our Policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

Terms And Conditions

Please also see our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our Privacy Policy and the Website Terms & Conditions stated above.